Privacy Policy

1. Introduction

Fairway ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services"), including our AI-powered rental property search platform and optional Fairway Copilot service.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Search Preferences: Your rental preferences, including desired location, budget, move-in date, number of bedrooms, pet requirements, and amenity preferences
• Shortlist Data: Properties you save, compare, or mark as favorites
• Communication Content: Messages you send through our platform, including AI Copilot conversations
• Feedback: Reviews, ratings, and feedback you provide about properties or our Services

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and browser type
• Usage Data: Pages visited, features used, search queries, click patterns, and time spent on pages
• Location Data: General location based on IP address; precise location only with your explicit consent
• Log Data: IP address, access times, referring URLs, and error logs

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Property management companies and landlords regarding listing availability
• Analytics providers and advertising partners
• Social media platforms if you choose to link your account

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve Services: To operate our platform, process your searches, manage your shortlist, and improve our AI-powered features
• Personalization: To customize property recommendations and search results based on your preferences
• Communication: To send you service-related notifications, respond to inquiries, and provide customer support
• AI Training: To improve our AI models and enhance the accuracy of property recommendations (using anonymized and aggregated data where possible)
• Analytics: To understand how users interact with our Services and identify areas for improvement
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Marketing: To send promotional communications (with your consent, where required)

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 With Property Managers and Landlords

When you express interest in a property, request a tour, or submit an application, we may share relevant information with the property manager or landlord to facilitate your rental search. This is done only with your knowledge and typically at your request.

5.2 With Service Providers

We work with third-party service providers who assist us in operating our Services, including:

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support tools
• Communication services (email, SMS)
• Payment processors (if applicable)

These providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.

5.3 For Legal Reasons

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or valid legal processes
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users or the public

5.4 Business Transfers

If Fairway is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Services
• Analyze and improve performance
• Provide relevant content and features

Types of cookies we use:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand usage patterns and improve our Services
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls limiting who can access your data
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing and maintaining reasonable safeguards.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Fulfill the purposes described in this Privacy Policy

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain certain information for legal or legitimate business purposes.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal exceptions
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications and certain data processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt out of the "sale" or "sharing" of personal information (note: we do not sell your personal information)
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit use of sensitive personal information

To exercise your California privacy rights, please contact us at [email protected] or use the contact information below.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

13. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices of third parties.

14. International Users

Fairway is based in the United States, and our Services are primarily intended for users in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our Services, you consent to the transfer of your information to the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice (such as email notification or a prominent notice on our Services). We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry within a reasonable timeframe and work to address your concerns.